Security and Privacy
Security:
Online peace of mind: Our website uses SSL technology, which stands for "secure sockets layer" and is a form of security for sites that handle sensitive information such as visitor's personal information and credit card numbers. It creates a secure connection between your web browser and our web server. Our payment system is provided by ‘Stripe’ which is used and trusted by global banks and businesses and handles £billions of transactions securely every year. See www.stripe.com for further details.
Privacy:
Our promise: We will never directly store your credit card details or disclose any of your information to third parties for any reason whatsoever.
Our privacy, retention and cookie policy is explained in detail below and is in line with the General Data Protection Regulation (GDPR) which is in force in the United Kingdom.
The information we collect from our customers explained: We collect the following information from all of our customers in order that we can process orders effectively and continually improve our services:
Questions, queries or feedback, including your email address if you contact us.
Information on how you use the site, using cookies and page tagging techniques, to (1) Ensure our site is fully usable; (2) To send email alerts to users who request them and (3) Improve the site by monitoring how you use it.
You will need to provide personal data in order to place orders with us and for us to keep in touch with you. We also collect some data you provide even if you don’t complete an order, for example your email address and anonymous data on how you interacted with our website.
Cookies and Cookie Policy: Cookies are small text files saved in your web browser when you visit certain websites. Cookies are used on our website for things like keeping track of the contents of your shopping basket and enhancing our navigation menus.
Cookies will not harm your computer and they don’t store sensitive information such as credit card details. If you would prefer, you can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. However, if you turn off cookies, you will be unable to place orders or benefit from the other features that require cookies to be enabled.
Data retention: Your information is retained only for as long as necessary to provide you with our services. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements.
Newsletter subscription and opting-out: Signing up to our exclusive e-newsletter is optional and you can opt-out of receiving the newsletter at any time. To opt-out, please email us at: thelottielaneteam@lottielane.co.uk. When you opt-out of this service, we will remove you from our newsletter distribution list within 72 hours, except during periods when we are away on holiday which will be indicated on a banner at the top of the website. If you opt-out during these periods, we will remove you from the distribution list within 72 hours after our return.
Your rights: At any time, you can find out what information we hold about you, ask us not to use any of the information we collect and/or delete it from our records. If you wish to do this, let us know by emailing: thelottielaneteam@lottielane.co.uk. We will reply to you within 48 hours notifying you of the action we are taking in support of your request.
Last amended 15th April 2021.